Discovering that someone has passed away and was not found for some time is a profound shock, and if you are reading this in those first hours, we are so deeply sorry. You may feel frozen, unsure who to call or what you are even allowed to do. This guide is meant to be a steady hand: a simple, ordered set of steps so you do not have to hold every decision in your head at once.
Please know two things before anything else. First, you are not expected to clean anything, and you should not try. Second, help is available around the clock across the Treasure Valley, and the people who do this work will treat you and your loved one with real care. Take a breath. Here is what to do.
Key takeaways
- Call 911 first; let responders and the Ada County Coroner take charge of the scene.
- Do not enter or clean the affected area -- decomposition is a genuine biohazard.
- Keep children and pets away, and ventilate other rooms if there is a strong odor.
- Once the scene is released, a professional team decontaminates it under OSHA protocols.
- Most policies cover this work; a good company documents and bills insurance directly.
First: call the authorities
If you have not already, call 911. In the case of a death, emergency responders and, where appropriate, law enforcement and the Ada County Coroner will need to attend. They confirm the death, determine whether any investigation is needed, and formally take charge of the scene. This is a necessary first step, and everything else follows from it.
Until the authorities release the scene, the property is in their hands and should not be disturbed. This is not a matter of choice; it is how the process is meant to work, and it protects everyone involved. The responders will let you know when the property is released back to you.
Do not enter or clean the affected area
It is a natural instinct to want to set things right, but please do not enter the affected area or attempt to clean it. Decomposition creates a genuine biohazard, with fluids and pathogens that soak into flooring and materials and can carry health risks that are not obvious. Household cleaners cannot make the space safe, and exposure without proper protection can put your own health at risk.
Keep children and pets away from the area entirely, and if there is a strong odor, it is fine to ventilate other parts of the home while keeping the affected room closed off. Waiting for trained help is not giving up; it is the safest and most loving thing you can do, for yourself and for your loved one.
Reach out to family and, if needed, a funeral home
Once the immediate steps are underway, reach out to close family so you are not carrying this alone. If you have not already chosen a funeral home or mortuary, the coroner's office can help point you in the right direction. These calls are hard, but you do not have to make many of them, and each one is a person whose job is to help.
If your loved one rented, or if you are a landlord or property manager who has been notified, this is also the point to begin quietly coordinating, so the right people are informed without the situation becoming public.
Call a professional biohazard cleanup team
Once the scene is released to you, a professional biohazard team can take over the property. You can call us before that point too, so we are ready to move the moment you get the go-ahead. We coordinate with the coroner and law enforcement, arrive in unmarked vehicles to protect your privacy, and handle the decontamination under OSHA bloodborne-pathogen protocols with hospital-grade disinfectants.
You do not need to explain what happened or relive it for us. We assess the physical scene, do the work with care, and treat your family and your loved one's home with dignity from the first phone call to the last.
Let the professionals handle insurance too
In most cases, unattended death and decomposition cleanup is covered under standard homeowners and rental-property policies. You do not need to sort out the claim while you are grieving. We document the full scope, itemize it for your adjuster, and bill your insurer directly, so on most covered claims your only cost is your deductible.
This is one of the burdens we are glad to carry for you. Your job in these days is to be with your family and to take care of yourself. Let us take care of the property.
Need biohazard cleanup in Boise?
We answer 24/7 and can be on-site in about 60 minutes.
(208) 555-0119